Minster Decorators & Maintenance

Effective Date: January 2018
Last Updated: January 2026

Minster Decorators & Maintenance (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you contact us via our website enquiry form.

Minster Decorators & Maintenance
Registered Address: GPR House, Station Road, Southwell
Email: info@minsterdecorators.co.uk

We are the data controller responsible for your personal data.

When you submit an enquiry through our website, we may collect:

• Your name
• Email address
• Telephone number
• Property address (if provided)
• Details relating to your project or enquiry

We do not collect sensitive personal data.

We use your personal data solely to:

• Respond to your enquiry
• Provide quotations
• Communicate regarding potential or ongoing works
• Arrange site visits where required

We do not use your information for unsolicited marketing.

Under UK GDPR, we rely on:

Legitimate Interests: to respond to enquiries and operate our business efficiently.

Where a quotation leads to a contract, processing is also necessary for the performance of that contract.

Your information is stored securely via:

• Secure email systems
• Password-protected devices

We take appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction.

We retain enquiry data only for as long as reasonably necessary:

• If no contract proceeds: up to 12 months
• If works proceed: in line with legal and accounting obligations (typically up to 6 years)

After this period, data is securely deleted or anonymised.

We do not sell or trade your personal data.

Your information may be shared only where necessary with:

• Professional advisers (accountants, legal advisers)
• Subcontractors where required to deliver services
• Authorities if legally required

All third parties are required to respect the security of your personal data.

Under UK GDPR, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request erasure of your data
• Request restriction of processing
• Object to processing
• Request transfer of your data (where applicable)

To exercise any of these rights, please contact us at:
info@minsterdecorators.co.uk

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
Telephone: 0303 123 1113

We would, however, appreciate the opportunity to address your concerns first.

We may update this Privacy Policy from time to time.
The most current version will always be available on our website.